Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Tiny Hands Craft. Due to the digital nature of our products, we do not accept returns or offer refunds once a file has been downloaded or accessed.

We encourage you to read the product description carefully and reach out with any questions before making a purchase.

Customer Support & Issue Resolution

We want you to be happy with your experience. If you encounter any issue with your file—whether it’s corrupted, incomplete, or not as described—please contact us within 14 days of your purchase at info@tinyhandscraft.com. We review each case individually and strive to resolve concerns fairly and promptly. This may include file replacement, technical support, or in rare cases, a refund if the issue cannot be resolved.

European Union 14-Day Cooling-Off Period

If you are purchasing from the European Union, you have the right to cancel your digital content purchase within 14 days, unless the download or streaming has already begun. By accessing the content immediately after purchase, you waive this right. If you have not downloaded the file yet and wish to cancel, contact us within the 14-day window.

Questions?

For any issues, concerns, or support requests, reach out to us at info@tinyhandscraft.com. We’re here to help.